Kaos About Us

Customer Service

Returns and Exchanges - Need to return or exchange something?


We are committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 21 days, in the condition that you received it and we will happily exchange size or refund. We will also ship your exchange request back to you, for free!

Non-faulty returns and exchanges:
Should you change your mind, not received the correct product or maybe you ordered the wrong size, we will happily exchange or refund your purchase providing:
  1. The items are returned within 21 days of purchase with the original receipt or proof of purchase
  2. Items must be in original condition as received, with all labels/tickets attached
  3. Garments must not have been worn
  4. Return form must accompany goods
  5. Returns for any non-faulty items that have been worn and tags removed will not be accepted

Faulty returns and exchanges:
Please provide the following:
  1. The original receipt or proof of purchase within 3 years
  2. Items that have been worn must be washed and in a sanitary condition

Gondwana, Kaos, Rainbird Clothing and Rainbird Workwear clothing items have a 3 years warranty against faulty materials and workmanship. Items can be returned after 21 days if the product is faulty under warranty or the incorrect item was received.

Do you have some questions? Need to know more?
How do I return an item?
To request a refund or to exchange an item complete the return and exchange form as relevant to your needs.

We advise that if exchanging your item to check the availability of the product your wishing to exchange for via our website. Unfortunately we cannot guarantee your request will be available at the time of processing, and if this is the case you will be contacted about an alternative option.

Securely pack the items and post back to:
Textile House Returns Department
C/O Fastline International Pty Ltd
28 Saintly Drive

Where can I download the form from?
You can download the form right here!

What condition do items need to be in?
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Items being returned due to being faulty and have been worn, must be washed and in a sanitary condition
How do I return boxed or packaged items?
When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in an unsatisfactory condition there may be a chance that we will not accept your return.

What happens if I want to make an exchange and it’s not the same value?
Any exchanges must be for the same value if not a new order needs to be processed online and a refund for the return will be processed.

How do I get the return to you?
Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a track-able method of postage, as Textile House will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach us.

When will my return be processed?
Once your parcel has been received within one business day we will process a credit using your original method of payment excluding postage and handling. Please allow for three to five business days for refunds to appear in your account due to bank processing times.

Are my items covered by a warranty?
Our gear is made with a passion that drives us to develop industry-leading technologies. This commitment to quality is built into every garment. Your garment has been carefully crafted with advanced technical innovations and attention to detail. We guarantee it!
That’s why we have a 3 year warranty on our apparel products. The warranty does not cover accessories and footwear.

Delivery Information

Standard Shipping
Standard shipping takes 4-6 business days and does not require a signature to be delivered.
Shipping costs:
-     Australia - $10
-     International - $25

Shipping Insurance
Shipping insurance can be added to your order for an additional AUD $2.00. This covers the cost for goods up to AUD $500.00 and can be included with any type of shipping.

Corporate and Group Sales

We offer a range of corporate and group sales options.

As an Australian owned company built on passion, innovation and experience we have one goal: to provide value for money snow accessories that allow our customers to look great and be protected in any environment.

To take your corporate image to the next level, call Kaos on 1300 000 250 or email us at sales@kaossnow.com.au.

Security and Privacy Terms and Conditions

Privacy Policy
We are committed to protecting your privacy.

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party.

1.     The information we collect and what it's used for:
-     Name and email: This is used to address you by name and send occasional emails.

-     Marketing information: This is used to customize the information we send or present to you on our site. We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorized to distribute your orders or process your application.
-     Please be aware too that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. 

-     Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private. 

-     Our site uses cookies to keep track of your preferences. We use cookies to deliver content specific to your interests.
-     We do not sell, publish or give away information that can be directly associated to you to any other party.

2.     The security of your information:
-     We are committed to protecting your privacy.
-     We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

3.     How to change your details or opt out completely
-     You can opt out of receiving information from us at any point. Simply visit our site and click "Unsubscribe" which is located in your personalized panel.
-     To change your details, visit "Edit my Info".

4.     Who to contact about privacy issues.
-     If you have any concerns regarding privacy, please send an email to info@asenz.com.