Customer Service

Returns policy

PLEASE NOTE THAT THIS POLICY ONLY APPLIES TO GARMENTS
PURCHASED THROUGH THE KAOS ON-LINE STORE.
 
At KAOS your satisfaction is important to us. So we offer a return service for all our products.

Non-faulty stock
Should you change your mind we will happily exchange or refund providing the following conditions have been met:

1.     The items are returned within 21 days of purchase with the original
        receipt.
2.     Items must be in original condition as purchased, with all labels/tickets
        attached.
3.     Garments must not have been worn.
4.     Return must accompany a Return Authorization number (RA) from the
        Customer Service department.
5.     KAOS will not accept returns for any non-faulty items that have been
        worn and tags removed.
6.     Goods that are being returned for Refund or Exchange are to be sent
        back registered post at the buyers cost.

To obtain a RA number you need to contact our Customer Service department. Email to sales@texhouse.com.au or phone +61 39371 3333 and they will instruct you on the return process. We will credit your credit card, excluding delivery.

If you are returning product from outside of Australia, please return via standard airmail. We will cover the cost of the return up to but not above standard airmail.

Faulty Stock
KAOS has a 3 years warranty against faulty materials and workmanship. To qualify for this you must have registered your details and date of purchase on our web site.

Your item has been carefully crafted with advanced technical innovations and attention to detail.  We guarantee it. Should you find a fault with any aspect of material or workmanship please return it for assessment. The following steps must be taken.

  1. The items with the original receipt or proof of purchase within 3 years.
  2. Items must be washed and returned to us in a sanitary condition
  3. Return must accompany a Return Authorization number (RA) from Customer Service department.

Delivery Information

Standard shipping

Standard shipping takes 4-6 business days and does not require a signature to be delivered.

Shipping costs:

Australia - $7

International - $15

Shipping Insurance

Shipping insurance can be added to your order for an additional AUD $2.00
This covers the cost for goods up to AUD $500.00 and can be included with any type of shipping.

Corporate & group sales

We offer a range of corporate and group sales options.

As an Australian owned company built on passion, innovation and experience we have one goal: to provide value for money snow accessories that allow our customers to look great and be protected in any environment.

To take your corporate image to the next level, call KAOS on 03 9371 3333 or email us at sales@texhouse.com.au

Terms & conditions

Privacy Policy

We are committed to protecting your privacy.

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party.

1 . The information we collect and what it's used for
Name and email: This is used to address you by name and send occasional emails.

Marketing information: This is used to customize the information we send or present to you on our site. We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorized to distribute your orders or process your application.

Please be aware that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. 


Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private. 


Our site uses cookies to keep track of your preferences. We use cookies to deliver content specific to your interests. 


We do not sell, publish or give away information that can be directly associated to you to any other party. 


2 . The security of your information
We are committed to protecting your privacy.
We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

3 . How to change your details or opt out completely
You can opt out of receiving information from us at any point. Simply visit our site and click "Unsubscribe" which is located in your personalized panel. To change your details, click "Edit my Info" at the bottom of the personalized panel.

4 . Who to contact to about privacy issues
If you have any concerns regarding privacy, please send an email to helpdesk@asenz.com.au